To support and enhance your investment in Sorin Group's Cardiopulmonary Business Unit equipment, we offer exceptional field service and support. Our teams are comprised of technical personnel unmatched in expertise, and backed by the knowledge, support infrastructure and extensive global resources of Sorin Group.
In order to continuously maintain the highest quality in manufacturing, outstanding service and market support Sorin Group's Cardiopulmonary Business Unit Technical Service Support International is proud to offer a large variety of tailored, post-sales support programs for your perfusion and autotransfusion devices.
This close partnership with you, our customers, not only provides peace of mind through expert advice and rapid-response solutions, but also ensures maximal uptime of your equipment.
In all of the countries we operate in, our sales and distribution network of fully supported technical specialists (trained at our facilities in Europe) ensure the best possible level of technical support.
Sorin Technical Service is focused on total customer experience through:
To support and enhance your investment in Sorin Group's Cardiopulmonary Business Unit equipment, we offer exceptional field service and support. Our team is comprised of technical personnel unmatched in expertise, and backed by the knowledge, support infrastructure and extensive global resources of Sorin Group.
Post-warranty service agreements
Telephone technical support
After hours on-call support
Spare parts assistance and support
Corrective maintenance services
Preventive maintenance services
Biomedical service training classes
Sorin Group's Cardiopulmonary Business Unit Technical Services are highly-specialized and have in-depth knowledge of our extensive product line. Unlike other service organizations, our support team receives up-to-the-minute training on our products, and has immediate access to inventory when a replacement part is needed.
Whenever they are needed, our technical services personnel will be there, and will conduct themselves in the professional manner you've come to expect from our team. Our highly trained technicians are:
Factory trained and certified on all Sorin Group manufactured and distributed equipment
Graduates of recognized technology degree programs
Fully conversant with occupational and safety requirements as well as hospital protocols
Trained to ISO 13485:2003 quality systems and FDA regulatory guidelines
Committed to a continuing program of skills development
Fully supported and backed by the Sorin Group and its global resource network
If you need service, please call our response center at 1-800-221-7943 ext. 6355.